Return and Refund Policy
Welcome to Klicktive.com. At Klicktive, your satisfaction is our priority. While our primary service revolves around furniture moving and transport, we understand that occasionally plans change. This Return and Refund Policy outlines how we handle service cancellations, rescheduling, and refund requests.
1. Overview
This policy is part of our broader Terms and Conditions and is aligned with our Privacy Policy. By booking with Klicktive.com, you agree to the terms below.
2. Cancellation and Refund Eligibility
2.1 Cancellation Window
You may cancel your service up to 48 hours before the scheduled moving time for a full refund. Cancellations made within 48 hours may be subject to partial charges to cover operational costs.
2.2 Rescheduling
You can reschedule your booking free of charge if done at least 24 hours before the scheduled service time. Rescheduling within 24 hours may incur a fee depending on crew availability.
3. Refund Conditions
To be eligible for a refund, the following conditions must be met:
- Cancellation requested within the allowed time frame
- The service has not yet been rendered
- No substantial operational costs have already been incurred (e.g., dispatch, fuel, staff hours)
- The service was not customized beyond standard booking (e.g., specialty packing, handling of high-value or oversized items)
4. Non-Refundable Scenarios
The following are non-refundable:
- Services canceled after the crew has been dispatched
- No-show appointments
- Charges for damage caused by customer negligence or incorrect information
- Services rendered completely or partially, unless defective or incomplete due to our error
5. Refund Method and Processing Time
5.1 Method
Refunds are issued only to the original payment method used during the booking. Store credits are not offered at this time.
5.2 Time Frame
Refunds are typically processed within 3–5 business days of cancellation confirmation. Please allow additional time for your bank to reflect the transaction.
6. Service Issues and Complaints
If you are unsatisfied due to:
- Damaged furniture
- Incomplete delivery
- Unprofessional conduct from our staff
Please notify us within 48 hours of service completion. We will review the case and may offer a partial or full refund, or a corrective service at no extra charge.
7. Bulk or Commercial Bookings
For large-volume or business contracts (e.g., office relocations, multiple deliveries), customized cancellation and refund terms may apply. Please contact our support team in advance for specific arrangements.
8. Special Conditions
- Customized Services (like assembling/disassembling or white-glove delivery) are non-refundable once work has begun.
- Promotional bookings may have separate terms—refer to the promo details or contact our support.
- If a third-party service (e.g., storage) is included in your order, their individual refund policies will also apply.
9. How to Request a Refund or Cancel a Booking
To initiate a cancellation or refund request, please contact us at:
Email: support@klicktive.com
Phone: +1 (502) 584-0878
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM EST
Provide your booking ID, name, and a brief explanation of your request.
10. Policy Updates
We may update this policy occasionally. All changes will be posted on this page with the revision date. Any ongoing service at the time of update will follow the policy in effect when the booking was made.
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